All of our items are Custom made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
To Return a Product
You may use the return shipping method of your choice, at your own expense. Please ship your return to the address on the package.
Please take note, Customized items (for example: items with your name, number or logo) cannot be returned. These Customized Items were made especially for you to the specifications you selected.
For that reason, we do not accept returns on customized items. Customized items are final sale and cannot be returned or exchanged.
• Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received.
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.
Dear customers, if notice an issue on the products or anything else on the order, please contact us as soon as possible at firstname.lastname@example.org.
If the returned product does not meet the above requirements, SEASTORMAPPAREL.COM, may not process your return or exchange, and we cannot guarantee that we will send the nonreturnable/nonexchangeable products back to you. We’d like to avoid that scenario, so e-mail us if you have any questions.
Please include a copy of your receipt with the return so that we can properly credit your account. If you no longer have your invoice or if the back of your invoice is blank, not to worry, contact us so we can find your order.
We do not refund return shipping costs. However, where an error was made on our part, we will e-mail you a return label to be used at no cost to you.
For additional information on returns or if you believe you have a defective product, please see our Help section. We’ll get it sorted.
All footwear is Unique! Footwear is Custom made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
Once you receive your new shoes from SEASTORMAPPAREL.COM, the fun starts. Go ahead, lace them up or slip them on, go where you go and do what you do with your new shoes.
After your shoes arrive, if you notice that they are misprinted, damaged, defective, contact us first at our e-mail: email@example.com,
and we will guide you to make a return or an exchange.
You can then return the footwear to the address on the package. Items must be submitted within 14 days after the product has been received.
You may use the return shipping method of your choice, at your own expense.
Footwear must be returned in new, unused condition.
Hey, sometimes it happens; You order something that you think will be perfect, and when it arrives, it’s not quite like you envisioned. Let’s not dwell on that, though. Let’s get your item returned and find something that fits you better.
If for any reason you are not completely satisfied with the quality or fit of any merchandise you receive, we will gladly refund your payment in full, so long as you return the item within 14 days of our delivery. We want your purchase to inspire a grin, never a grimace.
We’ve designed our return policy so you can shop with complete confidence. Here’s how it works:
For everything else (with a few exceptions), we accept returns on items in their complete, original condition and packaging (to spell it out: unused, brand new, unworn, unlaundered and unembellished).
What's the timeline for my refund?
These things do take time, but not too much. It’s 5-10 Business Days, to be exact. That’s all we need to receive your package at the fulfillment center, inspect your return, process it into inventory and complete your refund. We do it as quickly as we can, promise.
Your financial institution should post the refund to your account in accordance with its policies. For most customers this is normally within 7 business days. Keep in mind some banks take a full billing cycle, and it also depends on when in the month the refund is made. Any questions about that should be directed to them.
After we receive and accept your returned item, we will issue you a full-price refund (less any applicable shipping and handling charges). Credits will be made to the original form of payment. Credits to gift cards, loyalty points and vouchers may take as long as 30 days to be processed. Returned amounts attributable to gift cards, loyalty points, coupons or vouchers cannot be applied to exchanges.
If reviewing that policy yourself isn’t your idea of fun or a time well spent or if you need help of any kind with your return, just e-mail our Customer Service Team. They can walk you through it, no problem.
If you wish to exchange an item, we can help you there, too. Give us a head’s up by requesting an exchange by e-mail: firstname.lastname@example.org
We process exchanges as two separate transactions. You will be billed for the new item upon receipt of your request for an exchange. Once we receive and accept your returned item, we will credit your original form of payment for the return. It’s a lot faster and easier that way, we’ve learned.
Allow approximately 1-3 weeks from the time you request your exchange to receive your exchange order.
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